Reference

Our Legal Terms and Your Account Rights

lotterysambad operates under a defined legal framework that governs how your account, personal data, and transaction records are handled.

Jurisdiction-Aware AccessData Retention PolicyAccount Terms Applicable to IndiaUPI & Paytm Transaction ConditionsDispute Resolution Process
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lotterysambad Our Legal Terms and Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our legal terms, a request to access or delete your account data, or a concern about how a transaction was processed, our compliance…

Email — Legal & Compliance Send written legal requests, data-access queries or formal disputes to our compliance inbox. We acknowledge receipt within 24 hours and provide a full response within five business days for documented legal matters.
Live Chat — Policy Queries For general questions about what our terms mean for your account, our live chat team can clarify policy language, explain jurisdiction conditions and direct you to the right internal team for escalation.
Account Portal — Data Requests Log into your account, navigate to the Privacy section and submit a formal data-access or deletion request directly. This creates a timestamped record that our compliance team processes within the statutory window.
HOW WE HANDLE POLICY

Six Ways We Manage Your Legal Standing

From the moment you open an account to the point where you submit a data-deletion request, our legal and compliance processes are structured to be transparent, documentable and aligned with the laws…

Data Handling

Your personal data — name, contact details and transaction records — is stored on encrypted servers. We share it only where required by applicable law or with payment processors like UPI networks and Paytm to complete your transactions.

Cookie Policy

We use functional cookies to keep your session active and analytics cookies to understand how pages are used. You can withdraw cookie consent at any time via the cookie banner in your browser, and we will stop non-essential tracking within 24 hours.

Account Security

Account access is protected by password hashing and optional two-factor authentication. Any login from an unrecognised device triggers an email alert to your registered address, so you can act immediately if access is not authorised by you.

Retention Schedule

We keep transaction data for the period required by Indian financial regulations and our own audit obligations. Once the retention window closes, data is permanently deleted. You can request a copy of your retained data at any time.

Your Contact Right

Under applicable data protection law you have the right to know what we hold, request corrections and ask us to delete your data. Send a written request to our compliance email and we will respond with a full account of what is held and why.

Requesting Changes

If any detail in your account record is inaccurate — including contact information or payment method labels — submit a change request through the Account Portal or via compliance email. We update records within three working days of verified requests.

Your Legal and Policy Questions

These are the questions we receive most frequently about our legal terms, data practices and account rights. Each answer reflects our actual policy — not a summary. If your question is not here, contact our compliance team directly via email or live chat.

These terms apply to anyone who creates an account on lotterysambad. Access is subject to local law and is available only where local law permits. By registering, you confirm that accessing the platform is lawful in your jurisdiction.

We collect your name, email address, phone number and payment method identifiers such as your UPI ID or Paytm linked number. We also retain transaction records and login timestamps as required by our compliance obligations and applicable Indian regulations.

Transaction records and account data are held for the period mandated by applicable Indian financial law, typically a minimum of five years for payment records. After that window, data is permanently deleted from our systems and backups.

Yes. Submit a formal data-access request via the Privacy section of your account portal or by emailing our compliance team. We will send a structured copy of your data within the statutory response period, typically no longer than 30 days.

Raise the dispute through your account's transaction history page. Our compliance team reviews the payment gateway record alongside the relevant PhonePe or Paytm processing log and responds with a written outcome within five business days.

Log into your account, go to Settings, then Privacy, and submit a deletion request. We will verify your identity, close the account and begin the deletion process. Some records may be retained for the mandatory regulatory window even after deletion.

Our terms are governed by the law of the jurisdiction in which lotterysambad is incorporated. For India-based account holders, disputes may be escalated to our internal compliance team in the first instance before any external resolution process is initiated.

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